Job Details
Student Services Counselor - Firelands Admissions Office
Admissions and Enrollment Management
BGSU Firelands Campus
Ends at 11:59 pm Bowling Green, OH local time
25 / $15.31

Position Summary

This position will serve as the primary contact for the Office of Admissions at BGSU Firelands.  The incumbent will provide counseling, guidance, referrals, assistance and information to internal and external stakeholders involved in the enrollment process in person, via phone and across multiple electronic platforms.  The student services counselor will complete additional processing tasks related to maintenance of student and office records.

  • Represents the Office of Admissions at BGSU Firelands as a first point of contact by providing student-level counseling on the enrollment process through fielding inquiries, leading presentations and hosting appointments.  Provides information to internal and external stakeholders on the offerings at BGSU Firelands along with corresponding admission requirements and policies.  Assists students in completing enrollment process through outreach via phone, email and other strategic methods as directed.  May represent the department to both internal and external audiences at various University events. 
  • Exhibits strong customer service through timely and consistent management of daily operations of the office, including serving as primary contact of phone inquiries, visit calendars, and shared admissions email inboxes.  May provide logistical support for special events for the unit as needed including prospective student and campus partner visit programs, advisory board meetings and the annual BGSU Firelands college fair.
  • Loads, coordinates, maintains and evaluates records including student applications, transcripts, test scores and other components of an application and student admission record.  Maintains consistent documentation of procedures related to the enrollment process for use both internally and for campus and external partners.  Manages the accurate processing of student records across multiple databases in alignment with departmental, campus and University policies and business practices.
  • Coordinates workflow and activities of student workers and temporary staff in office, including ensuring coverage for the reception desk and campus tours.
  • Orders supplies. Submits work orders.


This list of essential duties, tasks and responsibilities is not all-inclusive; individual will perform other related duties as assigned.


Minimum Qualifications


  • Six months related experience


  • High school diploma or GED required.

Full-time Classified staff position.  Pay Grade 25/$15.31.  Full benefit package available.

Essential Competencies 

  • Knowledge of basic mathematical skills
  • Knowledge of basic reading skills
  • Ability to carry out verbal and/or written instructions
  • Ability to effectively communicate, verbally and written
  • Detailed-oriented and highly accurate
  • Ability to work in changing environment
  • Ability to work effectively in a team environment
  • Ability to interact effectively with students, faculty and/or staff or the public and represent BGSU appropriately
  • Knowledge of computer skills, such as MS Office, presentations, spreadsheets and/or database entry/query
  • Ability to query, run reports and modify data in financial systems
  • Ability to access and maintain document imaging systems, including scanning and filing documents
  • Ability to operate computers and peripheral equipment such as printers
  • Ability to draft office correspondence
HS Diploma or GED
Fiscal Year
Full Time
Cover Letter, Resume