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Coordinator of Member Services and SRC Operations
Other Administrative Positions
BGSU Main Campus
06/07/2021
06/22/2021
Ends at 11:59 pm Bowling Green, OH local time
353

The Coordinator of Member Services and SRC Operations is the primary administrator for SRC membership, customer service, front desk operations, informal recreation, risk management, locker membership/rental, retail/inventory controls, group conferences, special events, climbing wall & teambuilding and facility management (fitness equipment safety standards, purchasing recommendations, equipment maintenance, layout and inspections) within the Student Recreation Center. The purpose is to oversee student employees (60-70), membership services, informal recreation, rental group risk management, facility safety, coordinate special events and customer service.

Informal Recreation & Student Development/Supervision:
      Student Development Supervision:

  • Hire, train, mentor and evaluate 1 graduate assistant in memberships and Informal Recreation
  • Hire train, mentor and evaluate approximately 60-70 undergraduate students (Center Managers, Customer Service Attendants and Climbing Wall Attendants)
  • Identify and create student employee development opportunities/trainings throughout the calendar year
  • Responsible for four (4) student employment budgets
  • Review, modify, and develop procedural manuals for Center Managers, Customer Service Attendants, and Climbing Wall Attendants.
  • Monitor and maintain required safety certifications records for student employees under my direct supervision

Membership Services/Customer Service & Front Desk Operations:
      
Memberships and Front Desk Operations:

  • Facilitate and manage day-to-day operations of the front desk (to include patron/guest entry, membership services and customer service)
  • Develop, implement and review membership and general facility policies
  • Create strategic membership retention/recruitment initiatives and promotions spanning the calendar year
  • Regularly review and evaluate the effectiveness of membership and front desk policies and procedures
  • Manage membership services for hundreds of members daily
  • Responsible for maintaining specialized hardware and software required to complete membership and front desk operations
  • Communicate and build relationships with students, faculty/staff, community members, and guests daily (over 2,000 entries daily)
  • Manage member PED and/or facility key requests
  • Responsible for generating approximately $300,000 in membership revenue annually
  • Serve as a primary administrative contact to a wide variety of user groups (both internal and external to the University)
  • Facilitate and manage day-to-day operations of point-of-sale and equipment rental services
  • Establish, implement and review equipment rental policies
  • Manage daily use and rental of over ~700 lockers
  • Record and track locker memberships and locker clear-outs
  • Responsible for ordering merchandise and product inventory
  • Communicate and build relationships with outside vendors (retail products and laundry equipment and service)
  • Responsible for making purchases related to merchandise and rental equipment and oversight of related budgets

Informal Recreation, Building Operations and Fitness Equipment:

  • Facilitate and manage day-to-day operations of the SRC to include all public areas
  • Develop, implement and review general facility policies
  • Regularly review and evaluate the effectiveness of building policies and procedures
  • Serve as a primary resource to aid Campus Operations in identifying cleaning/disinfecting policies
  • General oversight of climbing wall operations
  • Design and implement custom teambuilding experiences to meet the needs of clients
  • Provide general maintenance throughout the facility and coordinate with Campus Operations to accomplish maintenance tasks, as necessary
  • Principle risk management administrator for weight room and cardio areas including equipment documentation, record keeping and oversight
  • Compile equipment budgets and make recommendations for future equipment purchases
  • Establish strong relationships with outside vendors and manufacturers
  • Oversee equipment inspections, preventative maintenance and repairs on nearly 200 pieces of fitness equipment

Special Events and Facility Rentals:

  • Serve as the primary administrator for all SRC rental groups (athletic, K-12, conferences, organizations, etc.)
  • Develop policies for rental groups including facility utilization and prioritization process
  • Schedule all non-aquatic SRC rental groups
  • Collaborate with Assistant Director of Aquatics on aquatic rentals
  • Initiate rental contracts for rental groups utilizing recreation specific software
  • Negotiate rental rates
  • Create rental invoices and ensure full payments are received
  • Principle risk management administrator for rental groups
  • Actively assist in the onsite management of all rental groups (including aquatic rentals and events)

Professional Commitment and Service to Campus Community:

  • Participate and contribute to a variety of departmental and University committees, serve as a resource aid and counselor for Recreation and Wellness student employees, especially those employed within the membership services and informal recreation areas.

 

 

 

 

Minimum Qualifications

Minimum of a Bachelor’s degree required.  Degree must be conferred at time of application.

The following experience is required:

  • 1 year supervisory experience
  • 1 year experience with facility management/operations, event management, and/or customer service

    (2 years of graduate assistantship or internship experience within a collegiate recreation program is equivalent to 1 year professional experience)

The following experience is preferred:

  • CPR and First Aid
  • Lifeguard Certification

 

Salary

Full-time, Administrative staff position available. Administrative Grade Level 353.  Salary is commensurate with education and experience. Full benefit package available.

Knowledge, Skills or Abilities

  • Communication – oral and written
  • Conflict management
  • Customer service
  • Attention to detail/logistics
  • Facility management
  • Supervision (hiring, training, management)
  • Basic computer skills (word processing, spreadsheets, recreation management software)

 

Diversity Statement

In addition to your cover letter and resume, you will be required to upload a written response to the diversity and inclusion question listed below.  The Diversity Statement should not exceed 1 page that is double-spaced with 1-inch margins, using 12pt. font. 

  • Is there a way you envision diversity and inclusion playing a role in this position? Please explain your answer.
Bachelors
.
Salary
Full Time
Cover Letter, Diversity Statement, Resume