Bowling Green State University is a nationally ranked public university committed to redefining student success in a high-achieving, innovative environment. In 2021, Forbes ranked BGSU as the No. 3 midsize employer in the United States, highlighting the University’s commitment to its faculty and staff. Serving as the core of the University’s academic community, more than 800 full-time faculty members are engaged in teaching, research and creative activities, with over 2,000 full-time staff members to support the operations and education of over 20,000 students.

Job Details
Retention Specialist
Other Administrative Positions
BGSU Main Campus

The Retention Specialist is an entry level administrative staff position within the TRIO Programs Department that has primary responsibility for Student Engagement Services, maintaining a participant caseload, and supporting recruitment and programming within the Student Support Services program.  

  • Retention
    • Provide advising to a caseload of 115-125 students, including monitoring progress via student meetings and semester and midterm grades
    • Providing counseling to program participants to improve academic skills
    • Provide intrusive services to students not meeting satisfactory academic progress including outreach by phone, letters and electronic media to students, monitor persistence and academic performance to ensure that program goals are met,
    • Assist students with selection of coursework from grad plan and course registration and/or changing their schedules, including helping students determine which courses to take at other institutions based on transfer matrix information and knowledge of the transfer credit process, reviewing academic plans, exploring possible major changes and explaining academic policies (such as add/drop deadlines and procedures, repeating courses, etc.),
    • Administering and analyzing need assessment tools.
    • Work one-on-one with current students on caseload, providing academic and career advising, financial and economic literacy, graduate school assistance and assistance with personal/social issues and concerns.
  • Assist the Academic Support Coordinator and Student Engagement Coordinator by attending and recruiting students to participate in SSS programs and activities.
  • Provide financial, career and graduate school advising in person or through workshops.  Provide relevant workshops to meet student needs in coordination with the Student Engagement Coordinator.
  • Recruitment
    • Assist with the identification and selection of potential program participants throughout the academic year
    • Meet with prospective students and their parents.
    • Conduct SSS Information Session on program services to incoming parents and students,
    • Assist with application assessment by analyzing and compiling student information, including financial aid and admissions information and placement test scores to determine to determine eligibility for the program.
  • Responsible for teaching during the TRIO Summer Program, First Year courses (BG1910), as well as various TRIO workshops and retreats.
  • Record-keeping and reporting, including caseload management and maintenance of case files and collecting, analyzing and assessing information for performance reports due each semester covering all work activities and preparing goal assessment reports.
  • Participation in committees relevant to the SSS program participants' needs.



Minimum Qualifications

Master’s Degree required.  Degree must be conferred at the time of application.  

The following experience is required:

  • 2 years’ experience advising low-income, first-generation students and/or students with disabilities
  • 1 year working with student information systems
  • 1 year experience teaching

The following experience is preferred:

  • 1 year experience teaching college courses



Full-time, Administrative staff position available. Administrative Grade Level 353. Salary is commensurate with education and experience


Deadline to apply:  The search committee will review applications until the position is filled; however, for best consideration, applications should be provided by ‘January 11, 2023’.  


Why work at BGSU?

Full-time BGSU employees enjoy an array of exceptional benefits, including:

  • Quality, affordable health insurance: Various coverage options available for health, vision and dental starting the first day of the month following your date of employment.
  • Generous paid time off: Vacation, holidays, sick days and more.
  • Excellent work life balance resources: Our Employee Assistance Program offers confidential support to employees and their eligible family members, along with ancillary programs covering identity theft, elder care, legal services and more.
  • Tuition fee waivers: For eligible employees, spouses and dependent children.
  • Professional development opportunities: For skills training, supervisor and leadership programs, performance management, online courses and online tools for employee growth and development.
  • Parental leave: Up to five weeks of paid parental leave for full-time employees with at least 12 months of continuous service.
  • Retirement: BGSU offers several options for meeting your retirement goals with a current employer contribution of up to 14% depending on the retirement program selected. Read More about the option that best fits your needs.

Learn more about Bowling Green State University and how we aspire to be the preeminent public university that creates public good in Ohio, the nation and world.


Knowledge, Skills or Abilities

  • Demonstrated working knowledge in servicing students with low-income and first generation backgrounds and students with disabilities
  • Demonstrated experience working with students from diverse backgrounds.
  • Demonstrated ability to work from a place of cultural competence to support an inclusive environment
  • Experience advocating for students in matters of financial aid and working with students through appeals processes
  • Knowledge of the policies, procedures, practices and activities of TRIO or similar programs
  • Case management skills
  • Knowledge of university student information systems such as CSS or similar databases
  • Excellent oral and written communication skills


Fiscal Year
Full Time
Cover Letter, Resume