Bowling Green State University is a nationally ranked public university committed to redefining student success in a high-achieving, innovative environment. In 2021, Forbes ranked BGSU as the No. 3 midsize employer in the United States, highlighting the University’s commitment to its faculty and staff. Serving as the core of the University’s academic community, more than 800 full-time faculty members are engaged in teaching, research and creative activities, with over 2,000 full-time staff members to support the operations and education of over 20,000 students.

Job Details
Assistant Director, Student Support Services
Tutors and Learning Resources
BGSU Main Campus


TRIO Student Support Services (SSS) is a federally funded program serving first generation, low income and/or disabled students with academic needs to ensure their retention and graduation from Bowling Green State University.   The Assistant Director of SSS assumes a leadership role in supervising and coordinating all the day to day operations of advising, recruitment, and student engagement programing while working cooperatively with University staff and faculty to provide quality services to program participants. The position also assists with coordination of academic support, summer orientation and program assessment activities as related to the goals and objectives of the BGSU federal grant and in accordance with the U.S. Department of Education federal policies. This position also takes a lead role in the coordination and monitoring of persistence and retention efforts of participants within the SSS program. 

  • Supervision
    • Supervise, train and evaluate 3 administrative staff members
    • Assist with coordination of SSS academic support programs
    • Assist with recruitment, selection, training, supervision and evaluation 5+ student office workers
  • Student Retention
    • Coordinate the advising, student engagement, tutorial and study skills components
    • Coordinate persistence and retention efforts of SSS participants
    • Assist with the Coordination of student engagement activities with summer bridge, TRIO Connections of other SSS Activities.
    • Recommends, develops, assesses and modifies initiatives to enhance student retention and success
  • Recruitment
    • Assist with monitoring the program budget
    • Supervise and coordinate activities to identify, select and screen program participants
    • Verify eligibility of program participants
    • Assign participants to advising staff
  • Assists with the development and implementation of assessment efforts of the advising, tutoring, writing, math and study skills components
  • Conducts formative and summative evaluations
  • Prepares and submits progress and end of the semester reports
  • Assists with the development of data, reports and summaries for the Student Support Services Program
  • Develop, plan and conduct program workshops
  • Monitors and oversee the maintenance of all student records.
  • Monitors program student intake process and policy and procedures
  • Conduct monthly staff meetings
  • Implement case management procedures
  • Serve as liaison with colleges and departments
  • Assist with visibility of TRIO Programs for the SSS program
  • Advises, counsels and monitors the progress of a minimum of 10 program participants.
  • Provides accurate information relating to all majors in the various colleges
  • Assists students with course selection, review of academic plans, major changes and understanding academic policies and procedures.
  • Attend professional meetings, conferences and workshops and perform committee assignments as approved by the Director.


Minimum Qualifications

A Master’s degree in education, higher education, counseling, or a related area.  Successful candidate must have conferred degree at the time of application.

The following experience is required:

  • 3 years’ experience with TRIO Programs (i.e. Upward Bound, Talent Search, Ron E. McNair Foundation, Student Support Services, etc.) or related programs
  • 2 years supervisory experience  
  • 2 years advising experience in a post-secondary education environment 



Full-time, Administrative staff position available. Administrative Grade Level 355. Salary is commensurate with education and experience



Deadline to apply:  The search committee will review applications until the position is filled; however, for best consideration, applications should be provided by January 4, 2023.   



Bowling Green State University provides a comprehensive benefit program as part of a total compensation package.  This includes medical, prescription, dental, vision, health accounts (medical & dependent), life & disability insurance, retirement plans, employee assistance program and tuition fee waivers for employees and their eligible dependents as well as paid time off, holidays and parental leave.  For more information please visit Benefits-at-a-Glance.pdf (bgsu.edu)


Knowledge, Skills or Abilities

  • Knowledge of the policies, procedures, practices and activities of TRIO or similar programs
  • Demonstrated working knowledge in servicing students with low-income and first generation backgrounds
  • Knowledge of university student information systems such as CICS, CSS, Blackboard or similar databases
  • Demonstrated Ability to work from a place of cultural competence to support an inclusive environment
  • Knowledge of principles and methods of organizational and personnel management
  • Ability to supervise staff and student support staff (Peer Mentors and student office staff)
  • Ability to contribute to a positive university experience for student and assists in achieving the University’s core values


Fiscal Year
Full Time
Cover Letter, Resume